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MJ Learning/ Jeff Gee
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Customer Service Toolkit |
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Train Your Staff to Provide GREAT CUSTOMER SERVICE in Every Situation!
by Val and Jeff Gee
Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used 'as is' in short sessions of less than one hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees.
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All of the activities which range from proactive role-playing exercises to intriguing "What Would You Do In This Situation?" questionnaires--have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in the workplace. What's more, participants in these sessions enjoy and look forward to them as they learn.
Click here to go to our online store and order your copy of Train Your Staff to Provide GREAT CUSTOMER SERVICE in Every Situation! |
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“Change is always impossible until the moment we are willing to acknowledge that things are not yet perfect.”
General Norman Schwarzkopf
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