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Conflict Management
Most of our programs are experiential and so we typically develop role plays customized to our clients work and/or market place. We have found that the more companies we work with, the more cross-functionality there is. Often times we are working with our clients very own customers and can bring that added perspective to the table. In this program we had participants look at a conflict situation common to many organizations. The example involved a sales representative and a customer service representative arguing over productivity. It allowed everyone to view conflict from an objective point of view and neatly illustrated the two basic kinds of conflict common to every organization: structural and interpersonal.
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