Super Service
Here’s what one Chairman and CEO wrote in the book Super Service before it went out to his employees: “I would like to invite you to make a personal and professional commitment to outstanding customer service. Each day, put our customers first in your thoughts, words and actions. Have a passion for it when communicating with our customers. Commit to your best performance, today and everyday. Know that because of you, we are among the most innovative companies in the world. You are a valuable member of the team and by embodying outstanding customer service, you not only bring value to our company, you bring value to yourself.”
MJLearning has been providing Super Service worldwide since 1999. We consistently get rave reviews and continue to send a monthly motivational email to every person who has gone through our program. We get thousands of replies back, here’s just a few,
“Thank you for continuing to check up on me. Yes, I am still affirming my day. It’s working…having a better attitude! Take good care, all the best.”
“As always I am having a great day and calling all the shots. Hope all is well with you.”
“Yes, I have chosen to have a great day no matter what the circumstance. I hope you have an amazing day too.”
“I am having a great day! In fact, every day is a great day, and thanks for the reminder.”
“Good to hear from you. I always make it a great day and I am still making my daily affirmations.”
OPEN Selling Skills
We designed and developed this program for Motorola over 20 years ago. Not only are they still using it, they recently asked us to come back and deliver our new and updated version to their worldwide dealers as part of a dynamic ‘Sales Initiative.” We also developed an interactive OPEN Selling Skills CD-ROM for Motorola dealers which they used to fortify their sales skills during their recent Expo in Las Vegas.
Great Lakes Credit Union asked us to develop a customized version of OPEN Selling Skills Union which included role plays unique to their industry and a 12-month Coaching Program for managers to continue and fortify the learning. Because OPEN Selling Skills is such an effective and dynamic questioning technique companies like CDW continue having us back to teach their employees how to sell over the phone and face to face. We believe the sales results of these outstanding companies speak for themselves.
Customer Service Training Programs
There’s more to customer service training than just providing a training script on how to answer the phone and how to handle an angry customer. Customer service training programs have to ensure that the participants learn to understand their role in the company’s overall customer service and customer loyalty strategy. Our goal is to make sure each participant will completely understand how their department and individual responsibilities impact both their internal and external customer.
Customer Service Training Programs
Customized Programs
MJ Learing offer many customized programs including:
- Building Profitable Partnerships through Controlled Discount Strategy
- Business Writing
- Communication Process
- Conflict Management
Find Out More about our Customized Programs
SuperService
Participants are given the understanding and tools to change their attitude and mindset so that they are able to connect with their customers - both internal and external. In particular, they experience how not to be 'at the mercy' of the customer - internal or external. Finally, they walk away feeling touched, moved and inspired which enhances their desire to serve.
Find out how SuperService can help you
Collaboration
True collaboration requires common vision. Coming together is the beginning, staying together is progress, and working together is success. Even though collaboration is an integral part of most people’s jobs, most people don’t understand the structure, techniques, and approaches available to them as they seek to positively influence the outcome.
Learn more about Collaboration
Sales Collaboration
Sales Collaboration merges passion and enthusiasm with tools, strategies, coaching, goals and motivational stories. Together, this information teaches how to believe in yourself and transfer that belief to the customer who then buys because they have the confidence and belief in you too.
How can Sales Collaboration help my business?
Understanding People
Building trust and recognizing the needs of other people requires communication skills which can only be acquired by hands-on experiential training. By understanding others in the workplace, employees learn to interact in a productive and mutually profitable way.
Get a better Understanding of People
Investing Time
Not enough time in your day to get to all your tasks? This is the course for you. Learn the techniques of time management and begin applying practical principles of personal productivity immediately. Participants plan daily priorities, control interruptions with effectiveness and guard against distractions and time-wasting activities.
Learn how to Invest Your Time
TEAM THINK - The BUILD Way
TEAM THINK combines business theory with hands on experience to create a workshop in which individuals leverage their own strengths with the resources available in their environment. It provides participants the tools to act in the moment in a way that improves and strengthens all processes, goals and strategies-now and in the future.
In this workshop, participants can expect facilitators who have taught business management classes at some of the top universities including Duke, UCLA, and Georgetown, as well as Fortune 500 corporations worldwide. The learning exercises are designed to enable participants to commit to a shared vision, drop inhibitions and to think creatively on their feet.
Find Out More About TEAM THINK |
