Reader Reviews

"Understanding your prospect and their needs--and how you can solve one or more of their problems, is key to selling.  Jeff and Val Gee's OPEN-Question Selling teaches through examples and exercises the communication skills that you must develop to become a top salesperson. Should be required reading for every salesperson, no matter their experience or skill level." 
Paul McCord, author, Creating a Million Dollar a Year Sales Income

 “I just finished reading your book on selling, and I really enjoyed it.  I liked what you said about "no" and "yes" being just words, getting to the point quickly, and thinking "10 more doors".  I am just starting out as a door to door sales rep and read your article after having a terrible first day, thank you—I feel inspired to keep on going!”

[Buy From Our Online Store]

“I wish I would have read this book when I was 18 years old. I would have made a lot of different decisions and not quit so many jobs. Definitely worth reading. I've used some of the techniques in my personal life and it has helped a lot. Good stuff.”

“A very passionately written book! With words alone accounting for only 7% of how we communicate, The Winners Attitude will fully communicate with the billions of nerve cells inside the amazing brain. An eye, mind, and soul opening experience for anyone, at any stage of their professional or personal life. This book reveals how to be passionate and in control of the winning attitude that already exists inside of us all!”

[Buy From Our Online Store]

"As someone who writes about customer service, I found this book very interesting. It's an excellent read for a customer service representative and I'd recommend companies getting the book for each of their employees. It covers some customer service basics, how to handle certain situations, and is really a great overview of what great customer service is and how to deliver it."

"This is a great book for all customer service reps. Here is what I especially loved: I am not alone. Many people across America feel as I do. It makes me feel better about all the people I have to deal with!"

[Buy From Our Online Store]

“Designing activities for training is an art, it's not easy. It takes a long time to place years of experiences in a book of activities for developing competencies. In my opinion it has been Jeff Gee' success. I feel his expertise in each activity.”

“It's not every day that a training book 'ties' in with another book by the same authors. All the activities in The Customer Service Training Tool Kit are discussed in more detail in Super Service, so I was able to give my people a copy of Super Service to take away with them. This way, the learning continues!”

“I am with MCI WorldCom and I have used the book extensively with my call center. The exercises are practical, time-wise and really focused on the importance of excellence.”

“I am with United Airlines, and I recently went to LA for a meeting. I used one of the exercises at the meeting and it worked beautifully. I highly recommend this book.”

“Motorola Dealerships have increased their customer retention rate a full 12% with the help of training that we have delivered based on workshops from The Customer Service Tool Kit.”

[Buy From Our Online Store]

“Sometimes you come across a book that tells stories rather than talk at you. The stories in this book bring leadership and success principles alive—a great read anywhere, anytime!”

“I bought this book not knowing what to expect. Result? Fantastic. It’s great to learn from people who have actually made a difference in their lives and in the lives of others.”

[Buy From Our Online Store]

“This is a great book for learning about success from people who've actually succeeded in their line of work.”

“The ideas in this book have been really helpful in being a team player and also for managing other people. I've really enjoyed the stories--they've helped me realize that no matter where I am in my life I can always achieve more. ”

[Buy From Our Online Store]

“I am in HR and so am always interested in time management books. I’ve read a few and this is the best by far. I enjoyed the exercises and found them really helpful in changing how I look and handle time issues. Because of this book I also delegate tasks even with my own family. It’s a great book for all levels of reader.”

“Loved it! It’s small, it’s readable. It uses the reader’s time really well and provides lots of learning.”

[Buy From Our Online Store]

“As a manager I want tools that are dynamic and simple to use. This Toolkit does all that and more. I’ve got 12 months of learning all in one package. With 12 PowerPoint presentations, I can talk about waking up, feedback, communication, team playing and lots more. It’s really user friendly too with facilitator guides, coaching sessions with Jeff Gee and 12 SMART goal handouts that give examples of each topic we cover. A great deal—a smart idea!”

“I was looking for something to motivate my team and at the same time teach them real skills to help with the customer service aspect of our job. This CD-Rom gave me much more than expected—and that’s what I want my customers to experience from me and my team! Here’s a big yes to Super Service and the Managers toolkit!”

[Buy From Our Online Store]

“It doesn’t get much better than this. It’s entertaining and I learned a lot. It shows the 7 keys to delivering great service. And Jeff Gee gives pointers and tips at the beginning of each video segment! Great learning!”

“I really liked the fact that they used professionally trained actors who have worked at places like Second City and some I heard are now writing on comedy shows like SNL. Doesn’t get much better; comedy, learning and great skills that really work!”

[Buy From Our Online Store]

"As a manager I appreciate this 12-month focus on collaboration skills. Anyone can go to a one-day workshop-to have follow-up like this is fantastic. This is a must have for anyone who is developing a team of people."

"The 12 PowerPoint presentations, facilitator guide and coaching tips on this CD-Rom are key in delivering ½ hour meetings to my staff. We covered topics that not only helped everyone collaborate effectively at work-people said it also made a big difference in their personal lives. A double bonus!"

[Buy From Our Online Store]

"What I liked most about this Toolkit is the bit about not taking things personally. I also appreciated that I could take my own time to go through it. There's a lot of information and it's made simple, easy to follow, easy to do, easy to take action."

"Some of the people I deal with on a day to day basis really don't want to be happy and I used to take it all on board. Now, I realize I don't have to do that. I can be amazing in my life and not be at the effect of what others are doing. It's a great learning tool."

[Buy From Our Online Store]

“What I like about this program is that I can develop my sales skills at my own rate. With 12 months worth of skills in this CD I can access them at my own rate...it’s a fantastic deal!”

“I don’t normally set goals for myself, yet this program uses SMART goals that are specific, measurable, attainable, realistic and time bound. It made it very easy for me set goals about my sales job. As a result, I have sold a lot more product than usual. What more could I want?”

[Buy From Our Online Store]

“I always enjoy seeing a great video that’s been made with humor and excellent learning skills. This program talks about ‘time bandits’ stealing time, and once I learned how to stop them from doing that, I feel I have more time to spend on the things I really want to do. Great job.”

“It’s a must-have for people who want to deal with time issues once and for all. And the fact that it’s done in a video/CD format makes it even better. Easy to watch, fun to learn, and most important of all—it’s worth the time I spent watching it!”

[Buy From Our Online Store]

“I’ve seen Jeff live a couple of times. Listening to this audio of him is a great way to remind myself what it takes to live life with integrity, honor and purpose. Definitely worth keeping in the car!“

“I drive a long way into work so I have CD’s I listen to and this one always makes me laugh. Jeff is so great at getting the message across and doing it with humor. And the great thing is that every time I listen to the CD, I learn something new!”

[Buy From Our Online Store]