One of our friends sisters died yesterday and I offered our sympathy and love for those left behind who have to mourn and also to remember the great times they had together with her. At the same time a couple we kn ...
Monthly Archives: May 2014
Whenever you get anxious or stressed out because other people are trying to pressure you into making a decision or finishing something off..stop and take a couple or three breaths. Deep cleansing breaths that renew and r ...
Make the customer important I was in Barnes and Noble on Saturday with my daughter and granddaughter. It was really busy, which I like because I love bookshops and I want them to keep in business. I chose two fairly hea ...
There’s so much media about people and situations gone bad—it can feel like we’re living in hell. Not that we should put our hands over our ears and repeat, “la, la, la, la, la” over and over. We learn by our m ...
We are riding in a cab from the airport in Buffalo NY to our hotel. I’m thinking about the upcoming week: facilitating an accelerated learning experience with an intense, focused format that allows real work to be acco ...
I just realized that I am a miracle. I knew of course that synapses fire in my brain and send messages to other parts of my body. I also knew that if my heart stops, a nearby doctor who just happens to be carrying a defi ...
We’ve been in Cairo, Egypt for ten days now. We launched our customer service seminar with the senior executives at CIB Bank. Over thirty senior staff at the Four Seasons Hotel overlooking the Nile and going through cu ...