Leadership Skills Never Burn Out Leaders love what they do and enjoy their role. They learn to step back and be the observer. In our research with CEO’s and leaders of industry we learned that leaders don’t have ...
Monthly Archives: December 2014
Change Agents Make a Huge Positive Difference Change agents encourage an environment that cares about the customer; and as a result creates loyal customers. Change Agents make a walk-about every day to check in with th ...
Customer Service, Getting it Right the First Time You've probably heard about first impressions. Well it's the same for customers. What they get, and what they see the first time―makes the biggest impression. And it s ...
Leaders and Managers Go Hand In Hand Leaders and managers are not the same. They don’t view or do things the same way. They’re not supposed to. Leaders focus on people. A manager focuses on systems and structure. ...
High Performance Teams are Essential to Success. Research by the Center for Creative Leadership shows high performance teams achieve results that drive successful change. Outstanding organizations train employees to a ...