Here we are with no internet and no TV. In this day an age we may as well be living in the dessert. How do we connect with the world? With our clients? With life? We need AT & T. So when the guy comes with his tools ...
Category: customer service
CUSTOMER SERVICE SOLVES PROBLEMS So the 'change oil' sign came on in my car. Later that day, I was on Harlem Street in Oak Park, Illinois and saw a Jiffy Lube so I pulled in. Ooops, too late I saw the EXIT sign. I had e ...
You Call That Service??? Years ago I started playing a game with service providers. For instance, I would pick the crabbiest looking checker at the grocery store and get in their line. To give you an example of my wor ...
Customer Service, Getting it Right the First Time You've probably heard about first impressions. Well it's the same for customers. What they get, and what they see the first time―makes the biggest impression. And it s ...