Here we are with no internet and no TV. In this day an age we may as well be living in the dessert. How do we connect with the world? With our clients? With life? We need AT & T. So when the guy comes with his tools ...
Blogs
sweet like a strawberry "Granda you smell really sweet--like a strawberry." That's Zane our grandson. "Granda you're not wearing the after-shave I love best." That's Syona our granddaughter. I know this is not y ...
CUSTOMER SERVICE SOLVES PROBLEMS So the 'change oil' sign came on in my car. Later that day, I was on Harlem Street in Oak Park, Illinois and saw a Jiffy Lube so I pulled in. Ooops, too late I saw the EXIT sign. I had e ...
Left-Hand & Right-Hand Thinking So I'm teaching this class about crucial conversations, and this amazing thing happened. First, let me tell you what Left-hand and Right-hand thinking is all about. Left-hand thinking ...
Employee turnover can be a huge cost to a company’s bottom line. Studies show that a full 70% of employees are either disengaged or actively disengaged on the job. Why is this? It usually boils down to the compan ...
When I was in my 20s, I started playing the “Get a rock star parking spot” game. I would just know that I was going to get upfront parking, didn’t know how – didn’t matter. I just did it. I then started pl ...
You Call That Service??? Years ago I started playing a game with service providers. For instance, I would pick the crabbiest looking checker at the grocery store and get in their line. To give you an example of my wor ...
Participation Is a Webinar Must I was facilitating a webinar the other day, and I got a great review from one of the corporate university trainers--whom incidently I DID NOT KNOW was in the class!! I had no clue I was b ...
Grace is Sometimes Falling I was recently facilitating a workshop about Emotional Intelligence at one of our large corporate clients. I normally wear comfortable shoes when I'm standing all day long. But this day I want ...
Being Grateful to do the Laundry When Erik was in the 6th grade he had a friend named Billy who lived in a little house that was probably a tear down on a main road a few blocks away from the Jr. High. There were trai ...