Left-Hand & Right-Hand Thinking So I'm teaching this class about crucial conversations, and this amazing thing happened. First, let me tell you what Left-hand and Right-hand thinking is all about. Left-hand thinking ...
Tag Archives: attitude
Employee turnover can be a huge cost to a company’s bottom line. Studies show that a full 70% of employees are either disengaged or actively disengaged on the job. Why is this? It usually boils down to the compan ...
You Call That Service??? Years ago I started playing a game with service providers. For instance, I would pick the crabbiest looking checker at the grocery store and get in their line. To give you an example of my wor ...
If You Have the Power–It's Only Because I Gave it to You Several years ago I worked in a small management consulting office with a woman named Stephanie. When I came on board John, who I had worked with for years prev ...
Employee engagement isn't just about feeling good. It helps improve revenue; retain employees and increase productivity. Let's look at Google. Employee Engagement Pays Off Google is a forward thinking company. It un ...
Change Agents Make a Huge Positive Difference Change agents encourage an environment that cares about the customer; and as a result creates loyal customers. Change Agents make a walk-about every day to check in with th ...
Customer Service, Getting it Right the First Time You've probably heard about first impressions. Well it's the same for customers. What they get, and what they see the first time―makes the biggest impression. And it s ...
The Most Important Brain Lessons After 83,000 brain scans, research shows brain function is dependent on physical health. It's involved in everything we do. How we think, feel, act and get along with people. Physician, ...
This is a prepared text of the Commencement address delivered by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, on June 12, 2005, "My third story is about death. When I was 17, I read a quote that w ...
"Finally, in SEAL training," says Naval Adm. William H. McRaven, ninth commander of U.S. Special Operations Command, "there is a bell. A brass bell that hangs in the center of the compound for all the students to see. ...