Here we are with no internet and no TV. In this day an age we may as well be living in the dessert. How do we connect with the world? With our clients? With life? We need AT & T. So when the guy comes with his tools ...
Tag Archives: be the best
sweet like a strawberry "Granda you smell really sweet--like a strawberry." That's Zane our grandson. "Granda you're not wearing the after-shave I love best." That's Syona our granddaughter. I know this is not y ...
CUSTOMER SERVICE SOLVES PROBLEMS So the 'change oil' sign came on in my car. Later that day, I was on Harlem Street in Oak Park, Illinois and saw a Jiffy Lube so I pulled in. Ooops, too late I saw the EXIT sign. I had e ...
Left-Hand & Right-Hand Thinking So I'm teaching this class about crucial conversations, and this amazing thing happened. First, let me tell you what Left-hand and Right-hand thinking is all about. Left-hand thinking ...
Employee turnover can be a huge cost to a company’s bottom line. Studies show that a full 70% of employees are either disengaged or actively disengaged on the job. Why is this? It usually boils down to the compan ...
You Call That Service??? Years ago I started playing a game with service providers. For instance, I would pick the crabbiest looking checker at the grocery store and get in their line. To give you an example of my wor ...
Change Agents Make a Huge Positive Difference Change agents encourage an environment that cares about the customer; and as a result creates loyal customers. Change Agents make a walk-about every day to check in with th ...
Customer Service, Getting it Right the First Time You've probably heard about first impressions. Well it's the same for customers. What they get, and what they see the first time―makes the biggest impression. And it s ...
The Most Important Brain Lessons After 83,000 brain scans, research shows brain function is dependent on physical health. It's involved in everything we do. How we think, feel, act and get along with people. Physician, ...
"Finally, in SEAL training," says Naval Adm. William H. McRaven, ninth commander of U.S. Special Operations Command, "there is a bell. A brass bell that hangs in the center of the compound for all the students to see. ...