CUSTOMER SERVICE SOLVES PROBLEMS So the 'change oil' sign came on in my car. Later that day, I was on Harlem Street in Oak Park, Illinois and saw a Jiffy Lube so I pulled in. Ooops, too late I saw the EXIT sign. I had e ...
Tag Archives: trust
If You Have the Power–It's Only Because I Gave it to You Several years ago I worked in a small management consulting office with a woman named Stephanie. When I came on board John, who I had worked with for years prev ...
Leaders and Managers Go Hand In Hand Leaders and managers are not the same. They don’t view or do things the same way. They’re not supposed to. Leaders focus on people. A manager focuses on systems and structure. ...
In 2005 Steve Jobs gave a Commencement address which included three stories. The first is about connecting the dots. Here is what he said, “I dropped out of Reed College after the first 6 months, but then stayed around ...